Grinding and won't rotate
Is your Arc unit paired, but won't turn and makes a grinding sound? This is rare but can happen if the internal gears get stuck. A great way to troubleshoot this issue is by applying moderate pressure to the sides of Arc's mounting plate, alternating pressing on one side and then the other, to loosen the gears.
If this troubleshooting does not loosen the gears we always encourage you to reach out to customer support by email or phone.