Frequently Asked Questions

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Order Processing & Shipping

Order Processing. All in stock orders placed before 12PM PST Monday - Friday will ship the same day. Orders placed after 12 PM PST will ship the next business day. This timeline does not apply to pro…

Updated 3 years ago by Brittany Pasca

Importing & Customs

When you get your gear, it is very common for your country to charge a duty or tax on your package. This amount will vary by country and is based on the total amount paid. Duty and taxes are included…

Updated 3 years ago by Brittany Pasca

Repair Requests

As of 2/1/24 Rhino ROV & Evo systems are end of life and is no longer serviceable. Reach out to support for our heavily discounted upgrade options. You shouldn't have to worry about your gear. It sho…

Updated 10 months ago by Brittany Pasca

Standard Warranty Guarantee

As of 2/1/24 Rhino ROV & Evo systems are end of life and is no longer serviceable. Reach out to support for our heavily discounted upgrade options. "Quality is our highest priority. Always has been,…

Updated 10 months ago by Brittany Pasca

Return | Refund Policy

Returns. We want to make sure you’re completely satisfied with your purchase. If for any reason you are not satisfied within 90 days of the original purchase, customers can initiate a Return Merchand…

Updated 2 years ago by Brittany Pasca

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