Frequently Asked Questions

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Order Processing & Shipping

Order Processing. All in stock orders placed before 12PM PST Monday - Friday will ship the same day. Orders placed after 12 PM PST will ship the next business day. This timeline does not apply to pro…

Updated 2 years ago by Brittany Pasca

Importing & Customs

When you get your gear, it is very common for your country to charge a duty or tax on your package. This amount will vary by country and is based on the total amount paid. Duty and taxes are included…

Updated 2 years ago by Brittany Pasca

Repair Requests

You shouldn't have to worry about your gear. It should help you tell your story instead of getting in the way. We build gear to last a lifetime, but in the rare case your Rhino Gear fails, we will fi…

Updated 6 months ago by Brittany Pasca

Standard Warranty Guarantee

"Quality is our highest priority. Always has been, always will be." Rhino Camera Gear Lifetime Warranty Rhino Camera Gear warrants that any non-electronic products sold by Rhino will be free from man…

Updated 2 years ago by Brittany Pasca

Return | Refund Policy

Returns. We want to make sure you’re completely satisfied with your purchase. If for any reason you are not satisfied within 90 days of the original purchase, customers can initiate a Return Merchand…

Updated 6 months ago by Brittany Pasca

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